Privacy Policy

Effective Date: May 30, 2026

Please read this Privacy Policy carefully before using HrtX24.

This Privacy Policy explains how HrtX24 collects, uses, stores, processes, discloses, protects, and manages information in connection with the HrtX24 website, educational platform, online courses, certificates, assessments, quizzes, verification tools, communications, and related services (collectively, the “Services”).

By accessing or using HrtX24, creating an account, enrolling in a course, purchasing any product or service, submitting information, communicating with support, taking quizzes or assessments, downloading certificates, or otherwise interacting with the Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

If you do not agree with this Privacy Policy, you must discontinue use of HrtX24.

1. Scope of This Privacy Policy

This Privacy Policy applies to information collected through:

  • the HrtX24 website;
  • course enrollment and participation;
  • quizzes, assessments, and certificates;
  • certificate verification features;
  • user accounts and login systems;
  • payment and checkout systems;
  • contact forms and support communications;
  • cookies and tracking technologies;
  • analytics and performance monitoring tools;
  • email and communication systems;
  • educational platform functionality;
  • downloadable resources;
  • mobile and desktop access;
  • any other digital services operated under the HrtX24 platform.

This Privacy Policy does not apply to third-party websites, services, payment processors, plugins, software tools, analytics providers, advertising services, hosting providers, social media platforms, or external services that may maintain their own privacy policies and terms.

Users should review the privacy policies of third-party services separately.

2. Independent Educational Platform

HrtX24 is an independent educational platform that provides online educational content and related services in cardiovascular emergency education topics, including but not limited to ACLS, BLS, CPR, resuscitation science, emergency cardiovascular care, and related educational subject matter.

HrtX24 is not a hospital, governmental agency, licensing authority, accrediting body, medical board, certifying organization, or official emergency response authority.

References to healthcare education, clinical guidelines, resuscitation science, or related subject matter do not alter the privacy practices described in this Privacy Policy.

3. Information We Collect

We may collect information directly from users, automatically through devices and systems, and through third-party technologies or service providers supporting operation of the Services.

A. Information You Provide Directly

We may collect information voluntarily provided by users, including:

  • full name;
  • display name;
  • email address;
  • username;
  • password or login credentials;
  • billing information;
  • payment-related information;
  • account profile information;
  • contact information;
  • course enrollment information;
  • certificate display information;
  • quiz responses;
  • assessment submissions;
  • support requests;
  • messages and communications;
  • testimonials or reviews;
  • uploaded content;
  • refund requests;
  • verification requests;
  • other information voluntarily submitted through forms, emails, or platform features.

Users are responsible for ensuring that submitted information is accurate and appropriate.

Users should not submit unnecessary sensitive information.

B. Course and Educational Data

When users access educational content or participate in courses, HrtX24 may collect:

  • course enrollment records;
  • lesson completion status;
  • course progress;
  • quiz attempts;
  • quiz scores;
  • pass/fail status;
  • assessment data;
  • timestamps;
  • certificate issuance records;
  • certificate verification activity;
  • provider-card-related information if applicable;
  • learning activity metrics;
  • platform interaction data.

HrtX24 may maintain educational records for operational, verification, quality improvement, security, compliance, dispute-resolution, and business continuity purposes.

C. Technical, Device, and Usage Information

HrtX24 and third-party service providers may automatically collect technical information, including:

  • IP address;
  • browser type;
  • browser version;
  • operating system;
  • device type;
  • device identifiers;
  • session identifiers;
  • referring URLs;
  • pages visited;
  • navigation patterns;
  • clicks and interactions;
  • timestamps;
  • general geographic information inferred from IP address;
  • language settings;
  • screen resolution;
  • performance data;
  • error logs;
  • crash data;
  • security-related logs;
  • connection information.

This information may be collected automatically through cookies, logs, scripts, APIs, plugins, analytics tools, browser technologies, and related systems.

D. Cookies and Similar Technologies

HrtX24 may use:

  • cookies;
  • local storage;
  • session storage;
  • analytics tags;
  • scripts;
  • pixels;
  • browser storage technologies;
  • security technologies;
  • session-management tools;
  • related tracking or functionality technologies.

These technologies may be used for:

  • login authentication;
  • maintaining sessions;
  • remembering user preferences;
  • course functionality;
  • certificate verification;
  • security;
  • fraud prevention;
  • analytics;
  • troubleshooting;
  • website performance;
  • user experience optimization;
  • platform stability;
  • operational monitoring;
  • abuse detection.

Users may manage cookies through browser settings. Disabling cookies or related technologies may limit functionality or prevent certain platform features from operating properly.

HrtX24 does not guarantee full functionality when cookies or related technologies are disabled.

E. Information From Third-Party Providers

HrtX24 may receive information from third-party technologies or service providers involved in operation of the Services, including providers of:

  • hosting;
  • website infrastructure;
  • LMS systems;
  • payment processing;
  • analytics;
  • security;
  • caching;
  • email delivery;
  • website optimization;
  • performance monitoring;
  • customer support tools;
  • certificate systems;
  • plugins and integrations.

Third-party providers may process information according to their own terms and privacy practices.

4. Information We Do Not Intentionally Request as a Core Service Requirement

HrtX24 is an educational platform.

HrtX24 does not intentionally request or require highly sensitive personal information as a normal condition of using the Services.

Users should not submit unnecessary sensitive information, including:

  • social security numbers;
  • government identification numbers;
  • passport numbers;
  • financial account credentials;
  • detailed patient records;
  • protected health information;
  • unnecessary medical information;
  • unnecessary biometric information;
  • unrelated confidential information.

If users voluntarily submit unnecessary sensitive information, they do so at their own discretion and risk.

5. How We Use Information

HrtX24 may use collected information for legitimate educational, operational, business, security, legal, technical, and administrative purposes, including to:

  • provide, operate, maintain, and improve the Services;
  • create and manage accounts;
  • authenticate logins;
  • process enrollments and purchases;
  • administer courses and assessments;
  • track educational progress;
  • issue certificates;
  • provide certificate verification;
  • communicate with users;
  • respond to support inquiries;
  • deliver account notifications;
  • send transactional communications;
  • send operational communications;
  • send educational communications;
  • improve user experience;
  • analyze platform performance;
  • monitor usage patterns;
  • troubleshoot errors;
  • maintain backups and records;
  • detect fraud, abuse, misuse, or unauthorized access;
  • protect platform security;
  • enforce Terms of Use and policies;
  • comply with legal obligations;
  • resolve disputes;
  • maintain business continuity;
  • protect the rights, safety, property, systems, and operations of HrtX24 and others.

HrtX24 may also use aggregated, de-identified, anonymized, statistical, or operational data for internal analysis, educational quality improvement, platform optimization, business planning, security analysis, and related purposes.

6. Email Communications and Consent

By creating an account, enrolling in a course, making a purchase, submitting information, or otherwise using HrtX24, users consent to receive electronic communications from HrtX24, including:

  • account notifications;
  • transactional emails;
  • login-related emails;
  • password-reset emails;
  • support communications;
  • certificate notifications;
  • refund communications;
  • course-related communications;
  • technical notices;
  • platform updates;
  • educational communications;
  • operational announcements.

Users are responsible for maintaining a valid email address and monitoring communications relevant to their account and course access.

HrtX24 is not responsible for missed communications caused by spam filters, incorrect email addresses, delivery failures, provider issues, or user inattention.

7. Legal Bases for Processing

Depending on applicable law and jurisdiction, HrtX24 may process information on one or more of the following grounds:

  • user consent;
  • performance of requested services;
  • fulfillment of contractual obligations;
  • legitimate business interests;
  • fraud prevention;
  • platform security;
  • legal compliance;
  • dispute resolution;
  • enforcement of rights;
  • operational necessity;
  • protection of users, systems, or the public.

Where consent is required by law, user actions such as account creation, enrollment, checkout completion, or continued use of relevant features may constitute consent to the extent permitted by law.

8. Certificates, Verification Systems, and Public Display Information

If HrtX24 provides certificates, QR codes, certificate IDs, or verification systems, certain limited information may be displayed or processed in connection with verification features.

Such information may include:

  • certificate holder name;
  • course title;
  • completion date;
  • certificate validity information;
  • certificate status;
  • certificate identification number;
  • verification timestamp.

Users are responsible for the accuracy of information entered into certificate-related fields.

HrtX24 may modify, suspend, remove, or discontinue certificate verification features at any time.

Verification systems are provided for convenience only and may not be continuously available or universally accepted by employers or institutions.

9. Sharing and Disclosure of Information

HrtX24 does not sell personal information in the ordinary course of business.

However, HrtX24 may disclose or share information under the circumstances described below.

A. Service Providers and Infrastructure Providers

HrtX24 may share information with vendors, contractors, hosting providers, payment processors, software providers, analytics providers, LMS providers, email providers, security providers, technical support providers, and other service providers reasonably necessary to operate the Services.

These parties may process information on behalf of HrtX24 subject to applicable agreements, operational needs, and legal requirements.

B. Legal Compliance and Protection of Rights

HrtX24 may disclose information where reasonably necessary to:

  • comply with law;
  • comply with subpoenas or legal process;
  • respond to lawful governmental requests;
  • protect rights or property;
  • investigate fraud or misuse;
  • enforce policies;
  • respond to security incidents;
  • protect users or the public;
  • prevent unlawful activity;
  • preserve platform integrity.

HrtX24 reserves the right to disclose information where disclosure is reasonably believed necessary to protect systems, rights, operations, personnel, users, or the public.

C. Business Transfers

If HrtX24 undergoes merger, acquisition, restructuring, financing, sale of assets, reorganization, or similar transaction, information may be transferred as part of that transaction subject to applicable law.

D. Security, Abuse Prevention, and Platform Integrity

HrtX24 may disclose information where reasonably necessary to detect, investigate, prevent, or respond to:

  • fraud;
  • chargeback abuse;
  • certificate fraud;
  • platform misuse;
  • unauthorized access;
  • account sharing;
  • security threats;
  • intellectual property violations;
  • unlawful activity;
  • abuse of platform resources;
  • threats to operational integrity.

10. Data Retention

HrtX24 may retain information for as long as reasonably necessary for legitimate educational, operational, legal, security, technical, verification, compliance, business continuity, dispute-resolution, fraud-prevention, and recordkeeping purposes.

Retention periods may vary depending on:

  • the type of information;
  • operational needs;
  • educational verification needs;
  • certificate verification needs;
  • legal obligations;
  • accounting requirements;
  • fraud prevention;
  • dispute resolution;
  • security requirements;
  • platform backup practices;
  • technical limitations;
  • regulatory considerations.

HrtX24 may retain:

  • account records;
  • enrollment records;
  • certificate records;
  • verification records;
  • logs;
  • analytics data;
  • support communications;
  • technical records;
  • security records;
  • transactional records;
  • backup copies;
  • archived records.

HrtX24 may also retain aggregated, anonymized, statistical, de-identified, or operational data indefinitely where permitted by law.

Deletion of user accounts does not necessarily require immediate deletion of all related records, backups, logs, verification records, security records, or operational archives.

11. Data Security

HrtX24 uses commercially reasonable administrative, technical, operational, and organizational measures intended to help protect information from unauthorized access, alteration, disclosure, misuse, destruction, or loss.

Such measures may include:

  • password-protected systems;
  • hosting-level protections;
  • SSL or encrypted transmission technologies where implemented;
  • access controls;
  • monitoring tools;
  • authentication systems;
  • backups;
  • plugin-level protections;
  • security monitoring;
  • firewall technologies;
  • operational safeguards;
  • restricted administrative access;
  • fraud prevention systems.

However, users acknowledge and agree that:

  • no internet-based system is completely secure;
  • no website or electronic storage system can guarantee absolute security;
  • no transmission method can be guaranteed to be fully secure;
  • cybersecurity incidents can occur despite reasonable precautions;
  • third-party systems may experience failures or vulnerabilities;
  • unauthorized access, outages, data breaches, corruption, theft, misuse, interception, or loss may occur.

Accordingly:

  • users provide information at their own risk;
  • HrtX24 does not guarantee absolute security;
  • HrtX24 does not warrant uninterrupted or error-free operation;
  • HrtX24 shall not be liable for security incidents except to the extent required by non-waivable law.

Users are responsible for:

  • maintaining password confidentiality;
  • protecting account credentials;
  • securing personal devices;
  • using secure internet connections where appropriate;
  • logging out of accounts when appropriate;
  • monitoring account activity.

If users suspect unauthorized account activity, they should contact HrtX24 promptly.

12. User Responsibilities

Users are responsible for:

  • providing accurate information;
  • maintaining current account information;
  • protecting account credentials;
  • preventing unauthorized access;
  • reviewing policies before using the Services;
  • independently verifying employer or institutional requirements;
  • ensuring accuracy of certificate information;
  • using the Services lawfully;
  • avoiding submission of unnecessary sensitive information;
  • ensuring that uploaded or submitted content does not violate laws or third-party rights.

Users should not:

  • share account access;
  • impersonate others;
  • misuse verification systems;
  • engage in fraud;
  • misuse certificates;
  • submit false information;
  • attempt unauthorized access;
  • interfere with platform operations;
  • exploit vulnerabilities;
  • upload malicious content.

HrtX24 reserves the right to suspend, restrict, or terminate accounts for suspected misuse, fraud, abuse, unauthorized access, or violation of policies.

13. International Users

HrtX24 is operated from the United States.

Users accessing the Services from outside the United States understand and agree that information may be transferred to, processed in, stored in, or accessed from the United States or other jurisdictions where HrtX24 or its service providers operate.

Data protection laws in such jurisdictions may differ from laws in the user’s jurisdiction.

By using the Services, users consent to such transfer, storage, processing, and access to the extent permitted by applicable law.

Users are responsible for compliance with local laws applicable to their use of the Services.

HrtX24 makes no representation that the Services are appropriate, lawful, accepted, or available in every jurisdiction.

14. Children’s Privacy

HrtX24 is not directed toward children under 13 years of age.

HrtX24 does not knowingly collect personal information from children under 13 as a routine business practice.

Users under the age of majority should use the Services only with appropriate supervision and as permitted by applicable law.

If HrtX24 becomes aware that information has been collected from a child in violation of applicable law, HrtX24 may take reasonable steps to delete such information.

15. User Rights and Requests

Depending on jurisdiction and applicable law, users may have certain rights regarding personal information, subject to legal exceptions and operational limitations.

Such rights may include requests to:

  • access certain information;
  • correct inaccurate information;
  • request deletion;
  • restrict certain processing;
  • object to certain processing;
  • withdraw consent where applicable;
  • request certain copies of data.

To make a request, users may contact HrtX24 through the contact method listed on the website.

HrtX24 may:

  • require identity verification;
  • request additional information;
  • deny requests where permitted by law;
  • retain information where retention is legally or operationally required;
  • decline technically infeasible requests;
  • deny abusive or excessive requests.

HrtX24 does not guarantee that every request can be fulfilled in full.

16. Third-Party Services and External Links

HrtX24 may contain links to third-party websites, software tools, payment processors, plugins, social media platforms, educational resources, hosting systems, analytics systems, embedded content, or external services.

HrtX24 does not control and is not responsible for:

  • third-party privacy practices;
  • third-party security;
  • third-party content;
  • third-party terms;
  • third-party policies;
  • third-party outages;
  • third-party data handling;
  • third-party processing activities.

Users access third-party services at their own risk and should independently review applicable third-party terms and privacy policies.

17. No Guarantee of Platform Availability or Preservation

HrtX24 does not guarantee:

  • uninterrupted website access;
  • uninterrupted course access;
  • uninterrupted certificate access;
  • uninterrupted verification access;
  • perpetual storage of records;
  • permanent preservation of educational history;
  • uninterrupted email delivery;
  • uninterrupted plugin functionality;
  • uninterrupted hosting availability;
  • compatibility with every browser or device.

Platform features, records, certificates, accounts, quizzes, assessments, and downloads may be modified, restricted, interrupted, archived, or discontinued at any time.

Users are responsible for maintaining their own copies of certificates, receipts, records, and permitted downloads.

18. No Professional Relationship

Use of HrtX24 does not create:

  • physician-patient relationship;
  • healthcare-provider relationship;
  • fiduciary relationship;
  • licensing relationship;
  • supervisory relationship;
  • educational accreditation relationship;
  • employment relationship;
  • agency relationship;
  • legal advisory relationship;
  • formal instructor-student supervision relationship.

No physician affiliated with HrtX24 assumes responsibility for individual user conduct, decisions, actions, omissions, patient care, emergency response, professional activities, or real-world outcomes.

19. Limitation of Liability

To the fullest extent permitted by law, HrtX24 and its owners, officers, physicians, clinical advisors, contributors, contractors, licensors, affiliates, representatives, and service providers shall not be liable for:

  • indirect damages;
  • incidental damages;
  • consequential damages;
  • special damages;
  • exemplary damages;
  • punitive damages;
  • data loss;
  • business interruption;
  • employment consequences;
  • credentialing consequences;
  • licensing consequences;
  • employer decisions;
  • certificate non-acceptance;
  • technology failures;
  • outages;
  • security incidents;
  • cyber events;
  • third-party failures;
  • email failures;
  • hosting failures;
  • plugin failures;
  • loss of records;
  • loss of opportunities;
  • reputational harm;
  • clinical outcomes;
  • patient outcomes;
  • user conduct;
  • misuse of information;
  • reliance on educational content.

Users agree that use of the Services occurs entirely at their own risk.

To the fullest extent permitted by law, any total aggregate liability of HrtX24 shall not exceed the amount paid directly to HrtX24 for the specific course or service giving rise to the claim.

20. Changes to This Privacy Policy

HrtX24 may revise or update this Privacy Policy at any time in its sole discretion.

Updated versions may be posted on the website with a revised effective date.

Continued use of the Services after updates become effective constitutes acceptance of the revised Privacy Policy to the extent permitted by law.

Users are responsible for periodically reviewing this Privacy Policy.

21. No Waiver; Severability

Failure by HrtX24 to enforce any provision of this Privacy Policy shall not constitute waiver of any right or provision.

If any provision of this Privacy Policy is determined unenforceable, the remaining provisions shall remain in full force and effect to the fullest extent permitted by law.

22. Relationship to Other Policies

This Privacy Policy should be read together with:

  • Terms of Use;
  • Disclaimer;
  • Refund Policy;
  • certificate notices;
  • checkout notices;
  • course-specific notices;
  • other posted policies or disclosures.

Where multiple policies apply, HrtX24 reserves the right to interpret such policies in a manner intended to preserve operational integrity, legal compliance, platform security, and user safety to the fullest extent permitted by law.

23. Contact Information

Questions regarding this Privacy Policy may be directed through the contact method listed on the HrtX24 website. HrtX24 is operated by a Texas-based professional entity.

For operational and legal purposes, HrtX24 operates as an independent educational platform based in Texas, United States.

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